Abby Paterson is Careers and Education Director for Springboard, a charity which promotes Hospitality Leisure and Tourism as a great place to work.  Abby is a learning and development specialist, experienced in developing learning interventions, content and courses for a range or organisations across sectors.  Whether developing training courses to improve performance, induct employees or support people to get started and progress in their career, the key to recruitment, retention and progression starts with engagement.