Carolyn Pearson of Maiden Voyage is to deliver a key session at the 2024 ASAP Conference – Inclusive Guest Safety Excellence Masterclass
The session will begin with the question, ‘What does Inclusive Guest Excellence mean to you?’, which leads to the suggested answer: the commitment and ability of an accommodation provider to consistently offer exceptional service and experiences to all guests, regardless of their background, preferences, abilities, or identities. It involves creating an environment where every guest feels welcome, respected, and valued.
Carolyn will take delegates through why this approach is so important; the social impact of ESG; UK Law and the Equalities Act; guest feelings; case studies; real life situations and what you can do to make guests feel safe and valued; and much, much more.