Tailor-Made ISAAP Quality Programmes & Training Schemes for You
Mystery Guest Programme
ISAAP has developed a sector specific Mystery Guest Programme.
For further information about the programme, the products available and how to book please read the information below
The Mystery Guest programme can offer various products which will enable the service and quality levels of your company to be assessed anonymously. Various products are available, from simple email or telephone bookings through to detailed overnight apartment assessments and bespoke packages.
The following is a selection of the Mystery Guest products available. ASAP are more than happy to discuss and create bespoke packages to meet your specific requirements
|Mystery Guest emails||Response Management and report|
|Mystery Guest Telephone enquiries||Response Management and report|
|Mystery Guest Overnight apartment assessment||Detailed report for 1 overnight apartment assessment (anonymous)|
|Mystery Guest customised visits.||Anonymous Overnight Assessment and Detailed Report in line with Operator’s agreed criteria|
Mystery Guest products are available to any company that may wish to partake in the programme. ASAP are able to create bespoke packages for your company to run throughout the year, carrying out specific tasks at set times and to ensure that your products and service meet your requirements.
Detailed below are the costs for the individual products. For bespoke requirements please complete an enquiry form.
|Mystery Guest emails||£50.00 + VAT||Response Management & Report|
|Mystery Guest Telephone enquiries||£50.00 + VAT||Response Management & Report|
|Mystery Guest Overnight apartment assessment||£300.00 + VAT||Detailed Report for 1 apartment, anonymous|
|Mystery Guest customised visits.||£425.00 + VAT||Anonymous Overnight Assessment and Detailed Report in line with Operator’s agreed criteria)|
Please contact us to discuss your Mystery Guest requirements by completing the online form and a member of the team will contact you.
Please select a valid form.
If you would like to discuss your requirements for a Mystery Guest quality programme for your company, please complete the application form below or contact Stephen Martin at email@example.com
Quality Training Programmes for you.
ISAAP can provide advice and give specific training in relation to any of the accreditation products and also the Mystery Guest programme, and a dedicated Quality Assessment Consultant will work closely with you to establish a programme which can improve your product offerings.
Quality training is a tailor-made product and ISAAP will work with you to create relevant training sessions to meet your business needs.
If you would like to discuss your requirements for training with our team please complete the following application form or contact Stephen Martin at firstname.lastname@example.org