Tailor-Made ISAAP Quality Programmes & Training Schemes for You

 

Mystery Guest Programme

ISAAP has developed a sector specific Mystery Guest Programme.

For further information about the programme, the products available and how to book please read the information below

What is the Mystery Guest Programme?

The Mystery Guest programme can offer various products which will enable the service and quality levels of your company to be assessed anonymously.  Various products are available, from simple email or telephone bookings through to detailed overnight apartment assessments and bespoke packages.

 

What Mystery Guest products are available to me?

The following is a selection of the Mystery Guest products available.  ASAP are more than happy to discuss and create bespoke packages to meet your specific requirements

ProductOutput
Mystery Guest emailsResponse Management and report
Mystery Guest Telephone enquiriesResponse Management and report
Mystery Guest Overnight apartment assessmentDetailed report for 1 overnight apartment assessment (anonymous)
Mystery Guest customised visits.Anonymous Overnight Assessment and Detailed Report in line with Operator’s agreed criteria

Who are these products available to?

Mystery Guest products are available to any company that may wish to partake in the programme.  ASAP are able to create bespoke packages for your company to run throughout the year, carrying out specific tasks at set times and to ensure that your products and service meet your requirements.

What are the costs for the Mystery Guest products?

Detailed below are the costs for the individual products.  For bespoke requirements please complete an enquiry form.

ProductCostOutput
Mystery Guest emails£50.00 + VATResponse Management & Report
Mystery Guest Telephone enquiries£50.00 + VATResponse Management & Report
Mystery Guest Overnight apartment assessment£300.00 + VATDetailed Report for 1 apartment, anonymous
Mystery Guest customised visits.£425.00 + VATAnonymous Overnight Assessment and Detailed Report in line with Operator’s agreed criteria)

How do I book the Mystery Guest products?

Please contact us to discuss your Mystery Guest requirements by completing the online form and a member of the team will contact you.

Please select a valid form

 

If you would like to discuss your requirements for a Mystery Guest quality programme for your company, please complete the application form below or contact Stephen Martin at smartin@theasap.org.uk

 

Quality Training Programmes for you.

ISAAP can provide advice and give specific training in relation to any of the accreditation products and also the Mystery Guest programme, and a dedicated Quality Assessment Consultant will work closely with you to establish a programme which can improve your product offerings.

Quality training is a tailor-made product and ISAAP will work with you to create relevant training sessions to meet your business needs.

If you would like to discuss your requirements for training with our team please complete the following application form or contact Stephen Martin at smartin@theasap.org.uk

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