Runnr.ai – AI-driven guest communication, perfected

Runnr.ai is a hospitality technology company dedicated to transforming the way accommodations communicate with their guests. Operating in more than 10 countries and trusted by over 500 hotels, aparthotls and other accommodations worldwide, we help accommodations deliver seamless, automated, and highly personalized guest experiences that increase revenue and reduce operational workload.

At its core, Runnr.ai is an AI-driven communication platform built specifically for the hospitality sector. Unlike generic tools, our vertical solution integrates directly with leading Property Management Systems (PMS) such as Mews, Opera Cloud etc. ensuring that every interaction is not only personalized but also directly connected to operational workflows. From booking confirmations to upselling breakfast or late check-out, Runnr.ai ensures that every guest message is timely, relevant, and revenue-generating.

One of our unique strengths is proactive guest engagement. With a 95% reach rate via WhatsApp or SMS messaging, hotels using Runnr.ai can connect with nearly every guest before, during, and after their stay. This approach doesn’t just improve satisfaction—it unlocks new revenue streams. Many of our partners generate thousands of pounds each month in incremental revenue, simply by making it easier for guests to book additional services through a familiar, convenient channel.

We also understand that operations are busy and stretched. That’s why Runnr.ai takes care of the complexity in the background—automating repetitive guest communication and freeing up staff to focus on high-value, personal interactions. The result is higher efficiency for hotel teams, happier guests, and measurable growth for the business.

Founded by a team of hospitality and technology experts, Runnr.ai is backed by leading investors and rapidly scaling globally. Our mission is simple: to give every hotel the ability to deliver world-class, AI-powered guest communication without added complexity.

Whether you are an aparthotel looking to boost upsell revenue or a multi-property operator seeking scalable solutions, Runnr.ai is here to help you meet your guests where they are—delivering smarter, faster, and more profitable communication.